The document contains the terms of agreement between you (the client) and us (D-stress Computers.)
If you do not agree to these terms and conditions, then we are unfortunately not able to provide our services to you.
Confidentiality and Privacy
The confidentiality and privacy of your information is outlined in our Privacy Policy.
Property
Any client’s property that is not collected within:
- 30 days of notification to collect (and services have not been paid for)
- 3 months after date of notification to collect (and the services have been paid for)
will become the property of D-stress Computers. At this time, we reserve the right to dispose or use the machine and components or peripherals in any matter we should choose to.
Limited Liability
Our clients must accept there are risks associated with the repair or any IT service. Risks could result in damage to your property. It could also mean the loss or corruption of data. Our clients must accept that D-stress Computers is not liable for such damage or loss.
In the event of unintentional damage to components, peripherals, the screen or any other equipment regarding a client’s computer we will (whenever possible) replace the damaged component/equipment. However, it may be replaced by a second-hand part. This depends upon the cost or availability of the replacement part and/or equipment, and the value of your property.
D-stress Computers strongly encourage that, where possible, a client should do a full backup of data and system prior to any repair or IT service being provided by us.
Data Backup
D-stress Computers will only backup your data if the service specifically requires this or the client requests this service. In undertaking a backup, we will endeavour to copy all files and data possible. We will not be liable for failure to copy data that is in an obscure location. It is the responsibility of the Client to inform us should files and folders be in an unusual location on the hard drive, or if there are programs installed that are from smaller or non-standard software providers.
D-stress Computers only backup user created files and folders. Routine backups do not include programs beyond the standard operating system. Any additional programs will need to be re-installed by the client. We can install your other programs should you require it, but there will be an additional fee for this service.
Payment
Payment is due in full upon completion of the agreed services. Payment is required prior to the release of the client’s property unless a formal agreement is in place.
Warranty
Any computer components purchased and installed on a client’s behalf are covered by the manufacturers (or sellers) warranty. They are not covered by a warranty with D-stress Computers.
In most cases with a component failing under warranty and it is a repair job that we have previously undertaken, D-stress Computers will supply labour to reinstall the replacement part for no additional charge.
We provide a 3-month warranty on our labour for general repairs and IT services. We provide a 6-month warranty on our labour for any new computer builds that we do for clients.
Any changes or modifications made by the client during the warranty period that results in errors or damage to the services provided by D-stress Computers will void the warranty.
Malware Removal
It is very difficult to provide a warranty of this type of service as whilst a machine may leave our office clean of all malwares, the client’s computer may later once again become infected either with the same malware or a new type of malware.
Should this occur we reserve the right to the determination of whether the malware infection occurred after a successful malware removal service, or our malware removal services was not 100% successful. If we determine the error was on our part, we will undertake a second malware removal service at no additional cost.
Transportation
If necessary, the client authorise D-stress Computers staff and/or contractors to retrieve and transport your machine to a repair destination.
Services and Pricing
D-stress Computers will always endeavour to maintain that services and pricing are up-to-date on our website. Pricing and services advertised elsewhere on the internet may be out-of-date. The prices and services as stated on our website shall override any other advertised price.
Our Website, Copyright and Usage of Material
All content on this website is the property of and copyrighted by D-stress Computers. Any reproduction, modification, republication or distribution of the content of this website is strictly prohibited.
Any information provided on this website should not be taken as fact or 100% accurate. D-stress Computers endeavour to provide useful and accurate information to our clients. We will not be held liable should the information be incorrect or out-of-date.
D-stress Computers endeavour not to infringe copyright of another other business or organisation.
Screen Replacements
D-stress Computers accept no liability for screen damage caused by a client after replacement and this is not covered under any warranty. Any screen repair faults need to be reported within a maximum of seven days of service.