Deb, who had been referred by a client we had not seen for over a year, emailed us the day after our first visit:

Good morning James, Just wanted to say Thankyou again for your great work, life is a whole lot easier with your skilled changes and updates.

In addition, the way they described the referral was:

I was bemoaning to [a colleague] that I could not get anyone to come to see us promptly, and she said “I’ll call you back” and hung up. Shortly afterwards, she rang back, gave me your number and said “Call him – however long you have to wait, it will be worth it.”