We received this email from Loretta after addressing an urgent request for help with a website:

I was so very pleased to be able to inform my mother that you had been able to restore the … website. Given the unfortunate circumstances we are so grateful for the priority you gave to our requirements, and appreciate your expertise in this field, as well as your being able to communicate directly with [our provider] as required.

With kind regards – and our heartfelt thanks to you,