A young woman rang asking for help with data retrieval. On detailed questioning about the messages on the computer it became clear that a social engineering virus was infecting the computer and this diagnosis was given, to the relief of the caller, who advised they would call back to book in the visit. We later received this email:
Hi, I spoke to one of the technicians today about a technical problem with my computer saying that my hard drive had a critical error. Beth and would not eat all my files. So i performed a virus scan and its all fixed. I would just like to thank him very much for all his help. I was [terribly] worried as i have uni exams coming up and did not know what to do. I am certain that i will go to d-stress computers in future if i have issues with my computer, and will [definitely] recommend you. Thank you very much.